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Send a WhatsApp Template Message from the Conversations

Learn how to send WhatsApp Template Messages directly from the Inbox. Please note that when a contact has been inactive for more than 24 hours, any new messages sent will initiate a business-initiated conversation. These conversations are opened and charged upon the delivery of your template messages.

1

Navigate to https://app.smebot.ai/

2

In your SME Bot, Click "Conversations"

In your SME Bot, Click "Conversations"
3

Click the Hamburger icon at the bottom.

Click the Hamburger icon at the bottom.
4

Click "Send Flow" to proceed.

Click "Send Flow" to proceed.
5

Click "Template Message" to select the template.

Click "Template Message" to select the template.
6

Select the template.

Select the template.
7

Click "Upload Image" if the image is not displaying, and upload the image.

Click "Upload Image" if the image is not displaying, and upload the image.
8

Click here, type "{" to insert the variable, then click "first_name" to personalize the message with the recipient's First Name

Click here, type "{" to insert the variable, then click "first_name" to personalize the message with the recipient's First Name
9

You can choose to send the message at a later time or send it immediately. Click the Clock icon to schedule or click "Send" to send it right away.

You can choose to send the message at a later time or send it immediately. Click the Clock icon to schedule or click "Send" to send it right away.
10

✅ Done! You’ve successfully Send a WhatsApp Template Message from the Conversations. 🚀

## ✅ Done! You’ve successfully Send a WhatsApp Template Message from the Conversations. 🚀

Frequently asked questions for Send a WhatsApp Template Message from Conversations

  • What is a WhatsApp Template Message?

    WhatsApp Template Message is a pre-approved message format that businesses can use to send notifications, updates, or promotional messages to users, especially after the 24-hour messaging window.

  • Why do I need to use a Template Message after 24 hours of inactivity?

    WhatsApp requires businesses to use pre-approved templates for business-initiated conversations when users haven't interacted for more than 24 hours to ensure message quality and prevent spam.

  • Can I personalize WhatsApp Template Messages?

    Yes, you can insert variables like the recipient's first name to personalize messages directly in the template.

  • Will I be charged for sending WhatsApp Template Messages?

    Yes, business-initiated conversations are charged upon delivery of the template message, according to WhatsApp's pricing policy.

  • Can I schedule a WhatsApp Template Message?

    Yes, you can schedule messages directly from the Conversations by using the Clock icon, or through the Broadcast feature in SME Bot for bulk messaging.