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Meta Handover Protocol

Learn how to set up the Meta Handover Protocol for Messenger and Instagram integration with SME Bot.

1

Navigate to https://www.facebook.com/

2

In your Facebook Page, click your profile image at the top right, then select "Settings & Privacy" from the dropdown.

In your Facebook Page, click your profile image at the top right, then select "Settings & Privacy" from the dropdown.
3

Click "Settings"

Click "Settings"
4

Scroll down in the left navigation menu. Click "Page setup"

Scroll down in the left navigation menu. Click "Page setup"
5

At Advanced Messaging, Click on "View".

At Advanced Messaging, Click on "View".
6

In the App Settings, at Messenger Receiver or Instagram Receiver, click "Configure".

In the App Settings, at Messenger Receiver or Instagram Receiver, click "Configure".
7

Click "Select"

Click "Select"
8

Click "SME Bot"

Click "SME Bot"
9

✅ Done! Click "X" icon and you are all set in the Meta Handover Protocol.

✅ Done! Click "X" icon and you are all set in the Meta Handover Protocol.

Frequently Asked Questions

  • What is the handover protocol, and why is it important?

    The handover protocol facilitates smooth transitions between automated chatbot responses and live agent interactions, ensuring a seamless user experience.

  • What happens if I don't configure the handover protocol correctly?

    Improper configuration of the handover protocol may result in disrupted conversations or malfunctioning in your chat, potentially impacting user engagement and satisfaction.

  • Can I revert the changes made to the handover protocol settings?

    Yes, users can typically revert changes in the same steps to select their preferred handover protocol as needed.