Set up "General" settings in SME Bot
Learn how to configure the General settings in SME Bot to optimize your SME Bot’s functionality. Set a Default Reply for unrecognized inputs, define a Target Country for valid phone numbers, and assign a Default Language and Timezone for contacts with unknown settings. Customize the Brand Color for visual consistency, enable Development Mode to restrict access while building, and understand that deleting your account removes all data within 24 hours unless canceled.
0Frequently asked questions
- What is the use of Default Reply?
The Default Reply is the message your SME Bot sends when it doesn't recognize or know how to respond to a user's input. You can set conditions in the starting step to send different replies based on the user's channel.
- What is the purpose of setting a Target Country?
The Target Country is used to automatically add the correct country code to phone numbers shared by your contacts, ensuring they are valid for WhatsApp or SMS.
- What is the purpose of setting Default Language?
When the contact's language is unknown, they are assigned the Default Language.
- What is the purpose of the account timezone?
The account timezone is assigned to contacts when their timezone is unknown.
- What is the purpose of the Branding Color?
The Brand Color is used on buttons to align with your branding across the landing page, emails, and webchat.
- What is Development Mode?
Enabling this option restricts the bot to only bot admins, preventing non-admins from using it while you're still building.
- What happens if I click on Delete Account?
If you click on Delete Account, all data associated with the SME Bot will be deleted within 24 hours. You can cancel the deletion within this period to prevent permanent removal.